Assessment bookings without the phone tag
New patients and recurring visit plans both need fast scheduling. Sophia handles intake, books assessments, and keeps follow-up series on track.
Physiotherapy workflows handled by Sophia
New patient assessment intake
Sophia books the initial assessment, captures the reason for the visit, and sends intake questions before the appointment so session time is spent on treatment.
Recurring visit plans
Follow-up visits and multi-session plans are booked with the correct spacing and clinician availability, keeping treatment plans on track.
Reschedules & cancellations
Changes happen inside the same conversation and release the slot immediately, so another patient can take it.
- Assessment and follow-up visits booked with correct durations
- Intake questions sent before the first appointment
- Cancellations release slots for other patients
- Recurring visit plans kept on schedule
I've had lower back pain for about a week — can I see someone?
I can book you in. For a new issue, we start with an initial assessment. Is this your first visit with us?
Yes, first time.
Thanks. I have Tuesday at 9:00 AM or Wednesday at 4:30 PM with our physiotherapist. Which works better?
Tuesday morning.
Booked for Tuesday at 9:00 AM — initial assessment. I'll send intake questions ahead of your visit so the appointment time is spent on treatment. Anything you'd like the clinician to know?
Booked — initial assessment, Tuesday 9:00 AM
Illustrative example — every booking follows your own rules and calendar.
Ready to fill your assessment slots?
See how Sophia handles a new patient enquiry, then start a founder-assisted trial for your clinic.
Physiotherapy AI receptionist questions, answered
Can Sophia handle new patient intake?
Yes. She books the initial assessment, captures the reason for the visit, and can send intake questions before the appointment so the session time is spent on treatment.
Does she book recurring visit plans?
She books follow-up visits and multi-session plans with the correct spacing and durations for your clinicians.
What happens to cancellations?
Cancellations are handled in the same conversation and release the slot immediately, so another patient can take it.
Can patients reschedule without calling the front desk?
Yes — rescheduling happens inside the same phone call or chat thread, following your clinic's policy windows.
Is patient information kept private?
Yes. Every practice workspace is tenant-isolated at the database level, so no clinic can see another clinic's patients or conversations.