A full-time receptionist, minus the overhead
Everything Sophia does maps to what a great front desk does — answering, booking, following up — just instantly and around the clock. Then Conversation Intelligence does what no front desk can: it learns from every conversation.
Conversation Intelligence — the feature no other AI receptionist ships
Most AI receptionists answer and forget. Sophia turns every web chat, WhatsApp thread and phone call into structured intelligence: who was ready to buy, what stopped them booking, and which question she needs to learn next. You verify the answer once — she uses it forever.
Conversation Intelligence & Intent Scoring
Every conversation is analyzed for buying intent, sentiment and outcome — scored 0–100 — so you instantly see who is ready to book and what is holding them back.
Knowledge Gaps & the Teach-Sophia Loop
Unanswered customer questions surface automatically with real transcript samples. Add one verified answer and Sophia uses it on every future conversation — the brain that improves itself.
Missed-Opportunity Recovery
High-intent chats that ended without a booking are flagged with the exact blocker and objection, ready for a one-click, anti-spam-guarded recovery follow-up.
Everything else Sophia handles for you
Seamless Streaming & Live Status Pills
Silky-smooth token-by-token streaming text flow with zero latency. Real-time dynamic UI status badges show visitors when Sophia is reading live calendar slots, calculating procedure buffers, or securing appointments.
Real-Time Conversational Voice
Sophia speaks and listens naturally on your website and WhatsApp calls. Powered by Gemini 3.1 Live with human-level pronunciation, dynamic interruptions, and zero awkward pauses.
WhatsApp Omni-Channel
Connect your official WhatsApp Business account via 1-click Meta Embedded Signup. Sophia handles text messages, inquiries, and inbound voice calls in one thread.
Direct Phone / SIM Calling
Forward phone lines to Sophia. She handles incoming phone calls 24/7 with zero hold times, takes emergency details, and schedules visits directly into your calendar.
Authoritative Live Availability
Every time slot Sophia offers is checked against your live Google Calendar. She prevents double-bookings with transactional locks and never invents slots.
Instant Transactional Booking
Appointments are committed safely to your database with service durations, customer contact validation, and automated client confirmation notifications.
Multilingual Intelligence
Flawlessly communicates in English, Urdu, Punjabi, Roman Urdu, and regional phrasing — allowing local and global customers to speak in their comfort language.
HVAC, Plumbing & Clinic Triage
Configured with deep industry decision logic: emergency HVAC leak triage, plumbing dispatch intake, new dental patient onboarding, and service pricing guides.
Interactive Reschedule & Cancel
Customers change plans seamlessly in the same conversation. Sophia moves or cancels bookings instantly according to your custom cancellation policies.
Intelligent Lead Capture
When visitors aren't ready to book immediately, Sophia naturally captures their name, verified contact info, and intent so your team can follow up.
Instant Multi-Channel Alerts
New bookings and hot leads trigger immediate notifications via dashboard push, email, and customizable webhooks.
Complete Centralized CRM
Every voice call transcript, chat history, audio playback, lead note, and booking is logged in an intuitive business dashboard.
Enterprise Tenant Isolation
Row-level database security ensures your customer records, call audio, and business data remain 100% private and protected.
Serious engineering beneath a friendly surface
Authoritative data
Sophia answers from your configured knowledge and live systems — never from imagination.
Frontier models
Powered by Google Gemini models with strict tool-use guardrails for every action she takes.
Security-first design
Row-level tenant isolation, signed widget sessions and rate-limited public endpoints.